Returns Policy

We at Cambrian pride ourselves on providing a great after sales service. Your total satisfaction is of upmost importance.

That is why Cambrian has been successfully trading for over 45 years and thrives on repeat business from customers who we know truly care.

Cambrian’s well-earned reputation is to deliver top-quality products, from recognised brands, in superb condition, to your specific address. If, for any reason, you are not satisfied, or the goods you purchased are faulty, we will gladly accept a return of the product(s) and repair or replace depending on the terms of the manufacturer’s warranty.

Please follow our returns policy below*

Unwanted Return

Should your purchases be unsuitable, and you wish to return them to us for a credit or to exchange, the following conditions will apply:

  • Goods must be returned within 30 days of receipt of the goods.
  • Our customer service department must be contacted before any return is made to obtain the necessary returns reference.

Please email ‘parts@cambriangroup.co.uk’ with detailed proof of purchase and details of why you wish to return the product(s) and tell us how we can help.

  • All items should be returned in all their original packaging, including packaging materials, and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where available.
  • Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
  • We cannot accept the return of any item that has been manufactured to your specification.
  • Your return should be accompanied by a proof of purchase, your name, address, telephone number, account number and order reference number (most of this information should be detailed on your invoice). To help us, we would appreciate you enclosing details of why you wish to return the product(s).
  • The company reserves the right to deduct some, or all handling and restocking charge incurred from its supplier.

Shortages

Should any consignment be sent to you incomplete please contact our parts department within 48 hours who will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are ‘to follow’ do not constitute shortages.

Damaged Goods

Should you receive any parcel from us that contains damaged goods, please make sure the damage is noted on the carrier delivery records to file a damage claim. Keep the product plus all original packaging and notify our parts department. We will arrange for collection and replacement, within a 7 working day period.

If any damaged items have been used, they will be deemed acceptable by you and will not be considered for replacement or refund, only repair.

If the package is refused by the customer without any reason, the customer shall be responsible for the return delivery charges.

If you have any queries, please contact our parts department: parts@cambriangroup.co.uk